ATTENTION: For all buyers from Brazil, Brazil Post temporarily announced that it will charge a fee of 15 reais (about 3.5 US dollars) per order, so before you order, you better have known this, when your order arrives in Brazil customs, you need to pay 15 reais (about 3.5 US dollars) per order for tax.

Descriptions:

Item type: Neutral Pen

Shell material: Plastic

Color: As shown

Thickness: 0.4mm

Length: 13.5cm

Net weight: 10g

Features:

–Bright color

–Cute cartoon design

–Smooth writing

Package includes:

1 * Neutral Pen

Notes:

Please allow slight color deviation due to different setting of computer monitor/cellphone, thank you.

We provide you with the best product and service, if you have any problem, please let us know, and we will solve the problem ASAP. Thank you so much.

Refunds & Returns Policy

Order cancellation/modifications

If you change your mind, act quickly! We turn around and process orders extremely quickly.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refund Policy

Your satisfaction is our #1 priority. If you did not receive the product within the guaranteed time (45 business days not including 2-5 day processing) & (30 business days you can request a refund or a reshipment. If you received a wrong order or your package is arrived broken, you may also request a refund or reshipment but you must provide us with a picture.
We will NOT make refund or reshipment if:

• • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Kpopcart.com(i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of kpopcart.com
  • Under Categories like Shoes, Hoodies, T-shirt, Sweatshirt we have proper Country wise size chart, we will not refund if you have selected the wrong size

*You can submit refund requests within 7 days after the products delivered to you.

* You can submit refund requests within 7 days after the guaranteed period for delivery (45 business days) has expired. You can do it by sending a message on Contact Us by emailing at [email protected] .

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
* Please note that we will deduct 5.9% + $1 for order cancelation due to the fee incurred by our payment gateway.

* A week has 5 business days, Business day = Number of working days from Monday to Friday

Return Policy

You can request a return by emailing us at [email protected]

Once your return is received and inspected by kpopcart.com, your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

Please note that:

• Returned products must be in new, unused condition
• You are responsible for all shipping costs associated with getting your order back to Kpopcart.com